New Retail Summit 2026 program

Health is one of the key areas of interest for today’s consumers – and Slovakia is no exception. We will explore how people assess their health compared to other countries, what concerns them most, and to what extent they actively strive to stay healthy.

Based on YouGov data and relevant studies, we will examine how these attitudes translate into consumer behaviour, including purchasing decisions in the food and FMCG markets.

In this lecture on Longevity and Health, you'll learn why metabolic flexibility is the key to endless energy (and how to get it), how to hack your environment, diet, and mind to slow aging at the cellular level, and how true longevity isn't just about the length of your life, but the depth and quality of it.

Fiscal consolidation, inflation, declining job security, and pressure on household budgets are shaping the everyday reality of Slovak consumers. How are they coping with these challenges? What are they changing, what are they adapting to, and how are these decisions reflected in their purchasing behavior in the FMCG market?

Martin Dolejš, Business Development Director CZ/SK, Mastercard, will introduce the competition showcase of three projects nominated by the expert jury.

Pilulka PRO & NutraRating: Data-Driven Personalized Supplementation

Jiří Caudr, CMO, Pilulka

Pilulka pharmacies have transformed from a traditional e-shop into a data-driven health-tech platform focused on personalized health care. They combine an intelligent guide, the transparent supplement evaluation system NutraRating, and the Pilulka PRO program, which works with real health data and long-term prevention.

The solution increases customer return rates, raises the value of the shopping basket, and delivers a clear competitive advantage by connecting diagnostics, data, and personalized recommendations.

Tempo Supermarket – A Modern Community Retail Park in Prievidza

Janka Madajová, Chairwoman of the Board, Coop Jednota Prievidza

The project transformed an unused site in the center of Prievidza into a compact retail park with a strong community dimension. The Tempo Supermarket, complemented by smaller stores, brings a wider range of services along with a high-quality public space for social interaction and urban life.

An architecturally sensitive timber structure with a green roof returns greenery to the city center and supports sustainability. The concept also includes autonomous 24/7 operations and the integration of modern technologies. The ambition is to further develop this model of sustainable retail and transfer proven solutions to other COOP stores.

The World’s First Smart Payment Ring – Niceboy ONE Ultra

Michal Čarný, CEO, Niceboy

Niceboy ONE Ultra combines advanced health tracking with contactless payments in a single device. As the first smart ring of its kind in the world, it allows users to pay simply by placing their hand near a terminal while also monitoring sleep, stress, physical activity, and many other useful indicators.

The product was developed over more than 1.5 years in cooperation with banks and technology partners, underwent extensive testing, and quickly gained thousands of users. The brand’s ambition is to further expand bank support, introduce new design variants, and leverage AI for the analysis of health data.

The winner will be decided by audience vote.

The number of loyalty programs is growing, yet their active usage is declining. A significant portion of customers remains unengaged, and companies often work with data without being able to transform it into real value. So how can a loyalty system be designed to deliver benefits both to customers and to the business?

The lecture will present the key principles of a successful loyalty program. It will show why customers say “yes” and how these motivations can be connected with data infrastructure and a clear business objective.

The patient and customer are changing, and so are we. Come and hear how Dr. Max is redefining the pharmacy concept and bringing a revolutionary retail experience to the world of healthcare. At the New Retail Summit, the CEO of Dr. Max Slovakia, Ing. Marián Jánoš, MBA, will review the year since the opening of their spacious and modern pharmacy of the future. You’ll find out what worked well, where there is room for improvement, how customers responded — and, on the other hand, what didn’t work. Dr. Max will also share business results and plans for the further development of next-generation pharmacies. Don’t miss this inspirational presentation about how Dr. Max is shaping innovation in pharmacy retail and delivering comprehensive, modern care to its customers.

There is probably no grocery retailer that does not claim to offer fresh, high-quality products at competitive prices. After all, that is exactly what every customer expects.

How do you communicate what everyone else is communicating and still remain distinctive and unique? How do you communicate with customers when each of them is different? And how do you communicate all of this internally to employees?

Is it possible to design a marketing mix in which all these aspects are in balance? Let’s take a look at a few examples of how we approach this at Kaufland.

E-commerce growth is increasingly being driven by transaction frequency and the number of buyers. Yet human attention and the need for human initiation pose a limitation on this growth. This keynote explores how, and where in the shopping journey, Agentic Commerce can ease these constraints and outlines potential response strategies for merchants to prepare for an agent enabled future.

A practical showcase of how to set up transactional feedback collection and use AI-powered response analysis to increase customer loyalty. We will discuss how engaged store employees transform business performance and how to leverage customer insights to differentiate from competitors.

In an environment of increasing demands and pressure to perform, mental health is becoming the basis of long-term sustainability – not a 'soft topic'. This talk will offer insight into the basic principles of self-care, personal responsibility and the role of a leader as an example to your team. The goal is to show that long-term performance is only possible where there is balance – and that starts with each of us.